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Is service in English for closing one's account available?

Katharina Dort
Katharina Dort

Katharina Dort

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Dear Hello bank team,

I opened my bank account with you several month ago and I have not received my secret code despite asking several times. Due to this I feel obliged to close my account. I sent you a registered letter with the demand to close my account but I have not received any response and the account is still open.

Unfortunately, my French is very limited, so I was unsuccesful in communicating my issue via phone. The chat service also does not work, it only tells me to try calling the customer service.

Is it possible to receive customer service in English in order to ask why my account has not been closed despite the formal letter I sent?

Thank you,
Katharina Dort

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