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Problem avec cle digitale

Hello I have a problem with registratiin of my cle digitale - so basically I log in and the system says - activate le cle - and then they say every single time that they will send a message. The message arrives in 5 hrs when the system logged me out - so I cannot used the code in was sent . The process is the same ever ever again - I don't know how to resolve it. I need to transfer the money urgently to my British account to pay for my student loan and would really appreciate if you could help me. Many thanks. My full name is Darya Eudakiya Pryma.

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