Erreur sur le Second justificatif d'identité / RIB ?

Good evening Nopphol Thawatkiattisak,

Your case is specific.

A councillor of Hello Team is going to take care of your request concerning your question on the documentary evidence of identity and will bring you more precision.

Good evening.

Christopher

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Bonsoir Nopphol Thawatkiattisak,

Votre cas est spécifique.

Un conseiller de la Hello Team va prendre en charge votre demande concernant votre question sur le justificatif d'identité et vous apportera plus de précisions.

Bonne soirée.

Christophe

Merci beaucoup Jeremie et Christophe.
I will wait for RIB

Bonjour Jérémie de la Hello Team,

Super ! Et merci pour le retour.
Bon après-midi.

Christophe

Bonjour Jeremie,

I have received RIB and transferred 310 EUR. On 31/08/2017, I then receive account ID and password to access me "espace client". I can login with no problem. But when I go to "carte" section, it says I have no card attach to this account.

I checked on the FAQ, and it said I should receive the card in few days. Can you please kindly check and let me know when should I receive the credit cards (one for me and another for my wife)? Is there any action I have to do to first?

Thanks for your help

Cordialment,
Nopphol

Hello Jeremie,

I received my credit cards, and they are working perfectly fine. Thanks to you and Hello team.

I have a little more questions. During my first transfer of 310 euros (300 for current account and 10 for saving account). I cannot really find the way to access my saving account (Livret A). Can you tell how I can access and see my 10euros?

Thanks,
Nopphol